Hear what's working right now in customer success, and compare tools & platforms with insights direct from experienced CS folks.
Customer Success Platforms are WAY harder to buy than they should be. The differences are unclear, the pricing is unclear, and the whole process is just... hard. Here's some info to help you narrow down your list, & get demos only with platforms that are a good fit for your CS model.
Comparing customer success platforms? Checking integrations is a pain. Here's a quick overview, so you don't need to keep 5+ tabs open checking integration pages, or waste time taking demos with CSPs that don't fit your tech stack.
If you've pitched for new software as a customer success leader, there’s a good chance you've heard this objection: "Why can't we just use Salesforce for that?" It's a fair question, and here's your answer to it.
Gainsight is arguably the market leader in customer success platforms. It's comprehensive, but painful to manage & set up. What else is out there?
Gainsight & Planhat are among the most powerful CSPs on the market, but their complexity makes it difficult to understand the differences. Here, I summarize the differences & help fast-track your decision.
Got customer success experience? We'd love to collaborate with you to share your knowledge. Let's talk!
Want to keep customers buying, again and again? Learn 7 proven strategies to increase stickiness, and reduce churn -- with insights direct from pros who've been there & done it.
Churn hurts, and retention strategies are (part of) the answer. Here's 10 B2B retention strategies the pros are using to shoot for 100%+ revenue retention.
Predicting and preventing churn is our #1 job as CSMs. But how do you reliably predict who is likely to churn, so you can do something about it? Let's dig into some methods.
Want to write? Collaborate? Questions? Feedback? Fire an email, and let's talk 🙂
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